Customer Service Officer
thebrandhousemu · Terre Rouge
Job description
About the role
The Customer Service Officer works alongside service technicians to deliver a premium after-sales service and keep customers satisfied. The post is based in Terre Rouge and is a full-time position.
Key responsibilities
- Coordinate repairs or exchanges of equipment with technicians
- Assist customers by phone, answer enquiries and keep them updated on repair progress
- Provide price quotations and obtain customer approval for repairs
- Handle outdoor customer requests and schedule technician interventions
- Maintain technicians' access to the information and documentation they need
- Check warranty documents and ensure records are filed properly and available promptly
Required profile
- HSC qualification
- Front-line customer service experience
- Strong communication, listening, relationship-building and problem-solving skills
- Able to work under pressure and in a team
Required skills
- IT literate
- Proficiency with MS Office applications
What we offer
- Health and pension schemes
- 24-hour personal accident cover
- Staff happiness programs
- Company doctor
- Staff discount
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Published 8 hours ago
Expires 1 month from now
5 views · 0 interested
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thebrandhousemu
Terre Rouge