Customer Service Representative (English-speaking)

About the role

Servecalls is looking for driven, ambitious, energetic and flexible English-speaking Customer Service Representatives to join its call centre team and serve customers through different channels. The representative acts as a liaison, provides product and service information and resolves customer problems accurately and efficiently, aiming for excellent service standards and high customer satisfaction. The position is temporary / contract.

Key responsibilities

• Communicate with customers by phone, email and chat
• Answer questions about products, pricing and availability
• Work with internal departments to meet customer needs
• Enter data in various platforms

Required profile

• At least 1 to 3 years of relevant work experience
• Higher School Certificate with experience in a customer service environment
• Excellent written English; excellent phone etiquette and verbal, written and interpersonal skills
• Self-motivated, positive and customer-focused, able to learn quickly in a fast-paced environment
• Willingness to work shift rotation, weekends and public holidays

Required skills

• Good typing skills
• Ability to multitask, organise and prioritise work