Customer Success Manager – Activation & Retention

About the role

Dayforce is building a modern Customer Success Management function for its Powerpay platform. The Customer Success Manager – Activation & Retention will help new and existing customers realize value, improve product adoption, and reduce churn through data‑driven outreach and cross‑functional collaboration.

Key responsibilities

• Monitor customer health signals such as payroll stability, case trends, product usage, engagement, and sentiment across the Powerpay base.
• Identify at‑risk customers or segments and execute proactive outreach to improve outcomes and prevent churn.
• Maintain accurate health, risk, and outcome data in Salesforce.
• Drive adoption of key Powerpay capabilities by spotting usage gaps and recommending scalable enablement or workflow improvements.
• Develop and maintain segment‑based success plans, value plans, and lifecycle playbooks to guide customers toward self‑sufficiency.
• Partner with Product, Support, Implementation, Sales, and Retention teams to enhance in‑app guidance, digital education, and overall customer experience.

Required profile

• Hands‑on experience in customer success, preferably within payroll or HR SaaS solutions.
• Strong analytical mindset, able to use data and health signals to drive decisions.
• Proactive problem‑solver who can work cross‑functionally to improve customer outcomes.

Required skills

• Salesforce