Customer Success Manager – Education Market

About the role

We are seeking a Customer Success Manager to drive adoption and value of our digital learning solutions within the education market. You will act as a trusted advisor, guiding clients from onboarding through renewal while leveraging data‑driven insights.

Key responsibilities

• Lead seamless onboarding as a goFLUENT product expert.
• Coordinate and manage a portfolio of clients through project planning, execution, and renewal.
• Build strong, advisory relationships to understand and meet evolving training needs.
• Analyze client data to implement engagement strategies and measure success.
• Identify upsell opportunities and expand partnerships.
• Gather feedback, optimize learner experience, and contribute to product evolution.
• Share industry best practices and thought leadership in digital learning.

Required profile

• Fluent or bilingual in English; additional languages (Portuguese, Italian, German, French, Spanish, etc.) are a strong plus.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical abilities.
• Highly organized, adaptable, and proactive problem‑solver.
• Team player who values collaboration and knowledge sharing.
• Experience in training, e‑learning, or HR SaaS solutions is a plus.

Required skills

What we offer

• Impactful work helping businesses upskill their workforce.
• Dynamic, collaborative culture with diverse, supportive teams.
• Fast‑paced, innovative environment shaping the future of digital learning.