Director of Spa & Wellness

About the role

Four Seasons Mauritius is looking for a Director of Spa & Wellness to lead and oversee the Spa Department. The role ensures exceptional wellness experiences while maintaining the highest standards of luxury, service excellence, operational efficiency, profitability and employee engagement in line with Four Seasons standards. The resort, which opened in October 2008 on the east coast of Mauritius, features an award-winning over-water Spa, 90 villas, 45 residential villas, 5 food and beverage venues and two tennis courts.

Key responsibilities

• Build and lead a highly skilled Spa team through coaching, mentoring, performance management, succession planning and training
• Manage the Spa according to Four Seasons philosophy, policies and service standards, and collaborate with all hotel departments
• Develop annual business plans, budgets, forecasts and financial objectives, and maximize revenue while controlling expenses
• Handle departmental administration including payroll, scheduling, leave planning, records and reporting
• Ensure compliance with company policies, health and safety requirements and Four Seasons standards through regular audits and corrective actions
• Run daily line-ups, briefings, leadership and monthly department meetings with documented minutes and follow-up plans
• Integrate Spa services with hotel operations, wellness programming, fitness, retail and F&B, and promote the Spa as a leading luxury wellness destination
• Oversee retail operations, inventory, purchasing and stock control, and monitor KPIs such as occupancy, treatment utilization, retail conversion, average spend and guest satisfaction
• Coordinate facility maintenance with Engineering, Housekeeping, Laundry and Landscaping, and manage memberships, wellness programs, partnerships and promotions
• Develop sales, marketing and promotional strategies with the Sales & Marketing team, and produce regular operational, financial and performance reports
• Lead pre-opening, renovation and wellness development projects, represent the Spa at VIP visits and media events, and introduce new treatments, therapies and experiences

Required profile

• Bachelor's degree in Hospitality Management, Spa Management, Business Administration, Wellness Management or a related field
• 5 to 8 years of progressive Spa leadership experience, including at least 3 years as Director of Spa or in a senior management role in a luxury hotel, resort or wellness destination
• Excellent command of written and spoken English; additional languages are an advantage
• Internationally recognized Spa, Wellness, Aesthetic or Therapy certification preferred (CIDESCO, CIBTAC, ITEC, VTCT or equivalent)
• Demonstrated financial acumen, team leadership, sales and marketing capability, and strong guest relations

Required skills

• Proficiency in Microsoft Office
• Spa management systems such as Spa Soft, Book4Time, Oracle OPERA or equivalent