German‑Speaking Customer Support Representative

About the role

We are looking for a German‑speaking Customer Support Representative to join goFLUENT’s Learning Consultant team. You will be the main point of contact for learners, helping them navigate our language training platform and ensuring a smooth, enjoyable experience.

Key responsibilities

• Develop deep knowledge of goFLUENT products and services and explain them to new learners.
• Respond to learner inquiries via phone, email, chat and other channels.
• Coordinate efficiently with internal teams to resolve issues.
• Proactively call students to encourage use of available resources.
• Identify and suggest improvements to internal procedures and response quality.

Required profile

• Native‑level German with excellent written and spoken skills.
• Advanced English proficiency.
• At least 1 year of successful experience in customer support.
• Empathetic, organized, adaptable and able to work autonomously.

Required skills

• Proficiency with Microsoft Office.
• Proficiency with Google Docs.
• Proficiency with OpenOffice.

What we offer

• Dynamic, startup‑like environment within a 26‑year‑old Swiss company.
• Learning opportunities from senior executives and exposure to 49 business languages.
• Comprehensive onboarding and mentorship program.
• Team‑building events and a vibrant international workplace.