Guest Service Agent (Receptionist)

About the role

The Guest Service Agent ensures smooth check‑in, provides efficient and friendly service throughout guests’ stay, and maintains high standards of customer service at Constance Le Chaland.

Key responsibilities

• Organise guest reservations, arrivals, requests, in‑house stays and departures.
• Update guest history files and record special events (birthdays, weddings, anniversaries) for relevant departments.
• Coordinate with housekeeping, front desk, villas and other departments to manage daily guest visits.
• Participate in wedding/honeymoon reservations and ensure room assignments are prepared two days before arrival.
• Handle guest issues promptly and ensure all requests are addressed quickly and effectively.

Required profile

• Middle or secondary education with additional training or certificates in a relevant field.
• Minimum 1 year of experience in the hotel industry, preferably in a luxury resort.
• Fluency in English and another language (written and verbal); a third language is a plus.

Required skills

• Telephone handling
• Verbal communication
• Professionalism and customer focus
• Excellent organisational, multitasking and time‑management abilities