Guest Service Team Leader

About the role

The Guest Service Team Leader will oversee front‑office operations at Constance Belle Mare Plage, ensuring swift, courteous service for all guests while supporting a dynamic, team‑focused environment.

Key responsibilities

• Handle guest check‑in and check‑out efficiently and courteously.
• Manage guest telephone calls and messages in line with hotel standards.
• Respond quickly to guest issues, follow up, and ensure satisfaction.
• Oversee room allocation, night audit reporting, and daily event accuracy.
• Maintain front‑office stationery, stock levels, and ensure legal and accounting procedures are followed.
• Allocate work, supervise staff, and uphold professional attitude and body language.
• Monitor budgets, uphold financial responsibility, and pursue upselling opportunities.
• Participate in training, safety procedures, and sustainability initiatives.

Required profile

• Minimum 3 years experience in the hotel industry, preferably in a luxury resort.
• Middle or secondary education with relevant training or certificates.
• Proven leadership, communication, and multitasking abilities.
• Fluency in English; additional language proficiency is a plus.