Hostess - Luxury Resort

About the role

Constance Prince Maurice, a luxury resort on the northeast coast of Mauritius, is hiring a friendly, professional and well-presented Hostess through its partner Hosco in Roches Noires. The Hostess is the first point of contact for guests, welcoming them, managing seating and reservations and ensuring a positive experience from arrival to departure.

Key responsibilities

• Greet and welcome guests warmly and professionally
• Manage guest arrivals, reservations and seating arrangements, and maintain an accurate seating plan
• Escort guests to their tables and provide menus when required
• Coordinate table availability with the service team
• Answer phone calls, respond to inquiries and handle reservation requests
• Manage waiting lists and give guests accurate estimated waiting times
• Maintain a clean, organized reception/hostess area
• Monitor the dining area so guests are comfortable and attended to
• Communicate with waiters, supervisors, kitchen staff and management
• Handle guest requests, concerns or complaints professionally and escalate issues when necessary
• Assist with special events, VIP guests and group bookings
• Perform other duties as assigned by management

Required profile

• Excellent verbal communication and people skills with a customer-focused approach
• Professional appearance and positive attitude
• Ability to stay calm and organized in a busy environment
• Minimum SC or any other relevant qualification
• Proven experience as a Hostess or in a similar hospitality role is an advantage