IT Technician

About the role

System Plus Pioneer Ltd (SPPL) is a long-established IT solutions provider in Mauritius, offering computer equipment, IT services and technology support. It is looking for an IT technician to diagnose, repair and maintain desktops and laptops, and to provide technical support to customers. The technician may be assigned to a client's premises on a part-time or full-time basis, depending on operational needs.

Key responsibilities

• Diagnose and troubleshoot hardware, software and operating system issues on desktops and laptops.
• Repair and replace faulty components such as motherboards, RAM, SSDs/HDDs, power supplies, screens, keyboards, batteries and other peripherals.
• Install, configure and maintain Microsoft Windows operating systems and business applications.
• Perform malware removal, virus cleaning and security remediation.
• Carry out system upgrades, performance optimisation and preventive maintenance.
• Recover data from damaged or malfunctioning systems whenever possible.
• Test and validate repaired equipment before returning it to customers.
• Configure and troubleshoot printers, scanners and other peripheral devices.
• Support Microsoft 365, email systems and cloud-based services.
• Provide technical assistance to customers by telephone, email, remote support and on-site visits, explaining issues clearly and keeping them updated on repair progress.
• Assist in ICT projects, deployments and customer migrations.
• Attend training courses and obtain technical certifications where required.

To apply, send your CV and cover letter to the company by e-mail.