Microsoft 365 & Automation Specialist

About the role

Silver Cloud, a digital transformation consultancy founded in 2009 and specialising in HR, payroll and people-related technology, is hiring a Microsoft 365 & Automation Specialist in Mauritius. The role reports to the Head of Operations and is a full-time, 6-month fixed-term contract with a hybrid working model. About 75% of the time is spent on technology projects and continuous improvement, and the rest on BAU support and user enablement.

Key responsibilities

• Redesign and improve the internal SharePoint environment, including sites, document libraries, metadata, permissions and information architecture, and build standardised SharePoint workspaces for new client projects.
• Build Power Automate cloud flows to automate repetitive administration, such as project document repositories and internal approval processes.
• Develop and configure agents in Microsoft Copilot Studio and create Copilot solutions that help colleagues find policies, processes, templates and internal knowledge.
• Support the rollout and adoption of Microsoft Copilot and improve file-sharing processes across Operations, People, Finance, Marketing and Delivery.
• Test solutions, write documentation, guidance and training materials, and support improvements to governance, document management and security.
• Act as an internal technology point of contact: triage IT queries, escalate incidents to the managed service provider, coordinate with third-party suppliers, and create user guides and self-service materials.
• Deliver training and demonstrations on Microsoft 365, SharePoint, Power Automate and Copilot.

Required profile

• Hands-on experience with Microsoft technology, not mainly coordinating technical teams or suppliers.
• Ability to turn a business problem into a sensible technology solution, with strong problem-solving and troubleshooting skills.
• Experience creating technical documentation and explaining technology clearly to non-technical colleagues.
• Confidence managing project work alongside changing operational priorities, with a proactive approach and ownership.
• Curious, practical and able to work with both technical and non-technical colleagues.

Required skills

• Practical experience with Microsoft 365, including SharePoint Online, Teams, OneDrive and Exchange Online.
• Building and troubleshooting Power Automate flows, and knowledge of SharePoint permissions, document libraries, metadata and information architecture.
• Practical use of Microsoft Copilot and experience building or supporting solutions in Copilot Studio.
• Nice to have: knowledge of Microsoft Entra ID, Power Apps, Power BI, Microsoft 365 governance, ISO 27001 awareness, and Microsoft certifications such as Fundamentals.

What we offer

• 22 days of holiday plus public holidays, a day off for your birthday and a volunteering day.
• Health insurance cover up to 3 million rupees per year, accident and medical travel insurance.
• Profit share bonus scheme, refer-a-friend bonus and hybrid working.