Operations Coordinator

About the role

We are seeking an Operations Coordinator to support travelers worldwide by handling travel assistance requests for our policyholders. The role involves delivering empathetic, professional service and ensuring smooth case coordination during critical situations.

Key responsibilities

• Coordinate and manage travel assistance requests for policyholders.
• Provide exceptional customer service with empathy and professionalism.
• Maintain accurate case documentation and ensure timely follow‑up.
• Collaborate with global teams to deliver effective assistance solutions.
• Prioritise multiple tasks while upholding high service quality.
• Support travelers in critical situations and ensure seamless case coordination.

Required profile

• Fluent in French and English, both written and spoken.
• Strong experience in customer service.
• Excellent communication and problem‑solving abilities.
• Ability to work under pressure and manage multiple tasks.
• Team‑oriented with a proactive mindset.
• Experience in insurance, banking or NGOs is highly desirable.
• Willingness to work night shifts and weekends.

Required skills