Parts Technical Support Engineer

About the role

BIA Group sells, rents and provides after-sales service for equipment used in public works, mines, quarries and transport, and operates in Europe, Africa and Asia. This permanent position in Mauritius supports mining and construction customers (internal and external) with parts-technical expertise on all BIA legacy brands, interpreting and reporting the results of technical analyses to internal customers and service teams.

Key responsibilities

• Support the Technical Support Department by deploying technical support processes and ensuring compliance with its operating procedures.
• Maintain partnerships with OEM contacts and take part in analysing and archiving parts-technical queries.
• Process, interpret and communicate technical analysis results internally, and support a monthly detailed technical report on parts-technical issues.
• Respond proactively to technical demands and follow up on files to meet parts-technical support KPIs.
• Carry out remote or on-site technical investigations on major issues, following the communication path between the local team, OEM and customers.
• Analyse and support the deployment of digital solutions such as Smartfleet and OEM programmes.
• Collect, consolidate, circulate and archive technical information, and support parts-claim recovery.

Required profile

• Degree in electromechanical engineering.
• At least 3 years of experience as a technical engineer.
• Fluent English and French; other languages are a plus.

Required skills

• High-level MS Office suite (Outlook, Word, Excel, PowerPoint) or equivalent.
• Knowledge of heavy machinery and HSE is a plus.

What we offer

• A permanent contract with a competitive salary and extra-legal benefits.
• A growing family-owned company with an international dimension, autonomy and team spirit.
• An extensive training programme and career development opportunities.