Quality Assurance Officer

About the role

The Quality Assurance Officer will work closely with the Quality Assurance Manager to uphold and continuously improve the resort’s quality standards. This position plays a key role in ensuring that every department delivers the high level of guest satisfaction expected at Constance Belle Mare Plage.

Key responsibilities

• Assist in developing, implementing and maintaining the resort’s Quality Management System (QMS) and ensure compliance with Constance Minimum standards.
• Conduct regular internal audits and inspections, reporting findings and recommending improvements.
• Monitor guest satisfaction metrics through the ReviewPro Guest Intelligence Platform and internal messaging, addressing comments, reviews and complaints.
• Collect, analyse and report on quality performance data, preparing detailed audit and performance reports.
• Support the design and delivery of quality‑related training programmes for staff.
• Collaborate with department heads to launch continuous‑improvement initiatives and track their effectiveness.
• Maintain accurate records of all quality activities, audits and training, ensuring SOPs are up‑to‑date and compliant with internal, industry and regulatory requirements.
• Act as a liaison between the Quality Assurance Manager and other departments to promote understanding and adherence to quality standards.

Required profile

• Experience in quality assurance or quality management, preferably within the hospitality sector.
• Proven ability to conduct internal audits and inspections.
• Strong analytical skills with experience in data collection, analysis and reporting.
• Excellent communication and teamwork abilities to work across multiple departments.
• Willingness to participate in ongoing training and professional development.

Required skills

• ReviewPro Guest Intelligence Platform