Receptionist - Sports Club

About the role

Moka Rangers Sports Club is looking for a receptionist to provide excellent customer service, manage front desk operations and welcome visitors, members and staff. As the first point of contact, the role covers inquiries, bookings, payments and administrative tasks so that daily operations run smoothly.

Key responsibilities

• Greet members, visitors and guests professionally and answer calls, emails and in-person questions about memberships, facilities and events.
• Register new members, process renewals and cancellations, and give information on services, programs, facilities and class schedules.
• Maintain accurate member and visitor records, and handle cash and card payments, receipts and financial records.
• Facilitate sales of consumable and non-consumable products.
• Keep the front desk tidy, assist with data entry, filing and attendance/membership reports, and coordinate with trainers, coaches and management on scheduling.
• Ensure visitors follow safety rules, monitor access to the centre and respond to emergencies by reporting incidents to management.
• Help organise sports events and promotions, distribute promotional material and report maintenance issues.

Required profile

• HSC, certificate or diploma in a font office.
• Experience in hospitality is an advantage.
• Excellent verbal and written communication, strong organisation and ability to work under pressure.
• Ability to work independently and as part of a team, with a positive, customer-service attitude and passion for fitness and well-being.
• Willingness to work Sundays and public holidays on a roster basis.

Required skills

• Basic knowledge of membership management software, or the ability to learn it quickly.