Customer Service Clerk

About the role

Dragon Electronics is looking for a friendly, customer-focused Customer Service Clerk to join its Head Office team in Mauritius on a full-time basis. The role suits someone who enjoys helping customers, has good communication skills and works well in a fast-paced environment.

Key responsibilities

• Follow operational procedures, administrative processes, company policies and internal rules, and comply with health and safety policies.
• Provide prompt, professional customer service and ensure every customer has a positive, high-quality experience.
• Complete assigned tasks within deadlines, with no outstanding or delayed work.
• Keep the Front Office clean, tidy and well organised, and keep your own workstation tidy.
• Work collaboratively with colleagues and report operational issues, risks or problems to management promptly.
• Carry out other related duties assigned by management.

Required profile

• Minimum School Certificate (SC) or equivalent.
• Previous customer service or front office experience is an advantage.
• Good communication and interpersonal skills, with a professional, positive attitude.
• Good organisational skills, attention to detail, and ability to work independently and as part of a team.
• Reliable, punctual and able to work under pressure.

Required skills

• Basic computer literacy (Microsoft Office).