Service Advisor (Marine Workshop)

About the role

The Service Advisor supports the Marine Workshop in Roche Bois, coordinating and administering all workshop work while acting as the main point of contact for key accounts such as the Police Force and insurance companies. The role is based at the Marine Workshop and is open only to Mauritian nationals.

Key responsibilities

• Welcome customers, answer their calls and give them technical feedback and expected completion dates.
• Distribute planned work to mechanics and oversee the status of all work in progress to keep the process flowing efficiently.
• Prepare quotations and invoices, including spare parts information, calculate labour charges and follow up on customer approvals.
• Liaise with the Credit Controller on payments and monitor stationery stock, listing what needs reordering.
• Record and monitor HR issues such as attendance and overtime, and plan, delegate and supervise junior administrative staff.
• Prepare reports on work progress, parts availability, monthly dashboard, HR data and fuel consumption, flagging irregularities to the Workshop Manager Marine.
• Keep the Job in Progress report up to date on the designated systems and update the Workshop Manager regularly.
• Take part in company learning and development opportunities and perform other duties assigned by management.

Required profile

• HSC or equivalent, or a diploma in a mechanical or service-oriented field.
• At least 3 to 5 years of experience in a similar position, preferably in the automotive sector.
• Clean certificate of character is a must.
• Excellent communication skills in English and French, pleasant and outgoing personality.

Required skills

• Well versed in IT tools and SAP Business One.