Spa Receptionist

About the role

The Spa Receptionist is the first point of contact for guests, responsible for creating a welcoming first impression and managing all spa reservations and related services.

Key responsibilities

• Consult with guests regarding booking treatments and provide recommendations.
• Use spa software to manage bookings, billing procedures and telephone inquiries efficiently.
• Serve welcome drinks, promote retail products and follow up on therapist product recommendations.
• Handle guest complaints, accidents or incidents calmly and professionally.
• Maintain a clean, organized work area and adhere to SOPs and grooming standards.
• Log guest visits, compile client histories and communicate regularly with other departments.

Required profile

• Middle or secondary education plus any relevant training or certificates.
• Minimum 1 year experience in the hotel industry; luxury resort experience is a plus.
• Fluency in English and another language; a third language is advantageous.

Required skills

• Good knowledge of customer service.
• Strong organization abilities.
• Good computer skills, including proficiency with spa software.