Training Operations Administrator

About the role

UsiTX Services is seeking a proactive Administrator to support the day‑to‑day operations of its training programmes. The role involves coordinating both in‑person and online courses, liaising with clients, trainers and regulatory bodies, and ensuring all administrative processes run smoothly.

Key responsibilities

• Organise and monitor training schedules, registrations, participant communications, attendance records, certificates and post‑training follow‑up.
• Coordinate venues, suppliers, trainers and service providers for in‑person and virtual sessions, ensuring seamless delivery.
• Serve as the primary contact for corporate clients, individual delegates, trainers, consultants and authorities regarding course details and feedback.
• Prepare and submit documentation to the Mauritius Qualifications Authority (MQA) and Human Resource Development Council (HRDC) for approvals, refunds and compliance.
• Maintain accurate electronic and physical records of training activities, invoices, feedback and client communications.
• Assist marketing efforts by updating training calendars, preparing brochures, managing email campaigns and creating social‑media content.
• Process invoices, track receipts, follow up on outstanding corporate payments and ensure timely issuance of approved proposals.
• Support general office administration, including filing, record‑keeping and operational support.
• Develop and maintain checklists, templates and SOPs for training operations.

Required profile

• School Certificate, Higher School Certificate, Diploma, Degree or equivalent qualification.
• Organised, proactive and able to prioritise multiple tasks.
• Strong communication skills with internal and external stakeholders.
• Attention to detail and ability to maintain confidential records.

Required skills

• Familiarity with MQA and HRDC procedures (preferred).
• Experience in event coordination and training administration (advantageous).