Vice President Corporate Secretarial

About the role

Citco is seeking a Vice President to lead its Corporate Secretarial and Client Services function in Ebene, Mauritius. The role oversees a team of assistant vice presidents and ensures delivery of corporate secretarial and administration services to the CFS Mauritius client portfolio in line with internal policies, client agreements and regulatory requirements.

Key responsibilities

• Supervise assigned assistant vice presidents and their clusters, ensuring effective and efficient operations.
• Maintain service quality and timelines, meeting SLAs and KPIs for client deliverables.
• Drive client satisfaction by understanding business needs and providing tailored corporate secretarial solutions.
• Own escalation handling, coordinating resolution across teams, clients and stakeholders.
• Promote continuous improvement, reviewing processes and implementing innovative solutions.
• Oversee client profitability, invoicing accuracy, and fee renegotiations where applicable.
• Ensure all client documentation is complete, accurate, up‑to‑date and compliant with jurisdictional legislation.
• Foster strong relationships with internal and external stakeholders globally.

Required profile

• Extensive experience in corporate secretarial, governance or related client services within the financial services industry.
• Proven leadership skills managing senior‑level teams and driving performance.
• Strong understanding of regulatory frameworks and compliance requirements for corporate entities.
• Excellent communication and stakeholder management abilities.

Required skills

• Corporate secretarial processes and best practices.
• Service level agreement (SLA) management.
• Client profitability monitoring and invoicing.
• Regulatory compliance and documentation control.