IT Service Desk Agent – French Support

About the role

The IT Service Desk Agent (French) is the first point of contact for users calling the Accenture IT Service Desk. You will deliver high‑quality, first‑level support in French, ensuring timely resolution of incidents and maintaining strong customer satisfaction.

Key responsibilities

• Provide first‑level IT support, including problem identification, troubleshooting, and resolution.
• Log all interactions in the call‑tracking system and use knowledge‑base tools to resolve Level 1 requests.
• Escalate complex issues to the appropriate Level 2 team when necessary.
• Support remote rollouts of new software or applications.
• Prioritize and manage open cases until they are resolved.
• Work flexible hours aligned with Central European Time (CET), including late shifts.

Required profile

• HSC/Diploma in Information Technology.
• Strong customer‑service orientation with excellent communication skills.
• Effective interpersonal and team‑collaboration abilities.
• Positive attitude, multitasking capability, and ability to perform under pressure.
• Analytical thinking, problem‑solving, and strong organizational skills.

Required skills

• Proficiency with Microsoft 365 (O365) applications.

What we offer

• Opportunity to work for a global leader in consulting and technology.
• Continuous learning and professional development.
• Exposure to diverse client projects across industries.