German-speaking Customer Support Specialist
goFLUENT · Plaines Wilhems District
Description du poste
About the role
We are looking for a German‑speaking Customer Support Specialist to join our Learning Consultant team. You will be the primary point of contact for learners, helping them navigate our language training platform and ensuring a smooth, enjoyable experience.
Key responsibilities
- Develop deep knowledge of goFLUENT products and services and explain them to new learners.
- Respond to learner inquiries via phone, email, chat and other channels.
- Coordinate efficiently with internal teams to resolve issues.
- Proactively call students to encourage full use of available resources.
- Identify and suggest improvements to internal procedures and response quality.
Required profile
- Native German speaker with excellent oral and written communication skills.
- At least 1 year of successful experience in customer support.
- Empathetic, organized, adaptable, autonomous and able to handle complex conversations.
- Bachelor’s degree in any field.
Required skills
- Proficiency with MS Office.
- Proficiency with Google Docs.
- Proficiency with Open Office.
What we offer
- Dynamic, startup‑like environment within a 26‑year‑old Swiss company.
- Learning opportunities from top executives in the language‑learning market.
- Comprehensive onboarding and mentoring program.
- Access to goFLUENT’s language courses (49 business languages).
- Team‑building events and a vibrant international workplace.
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goFLUENT
Plaines Wilhems District
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