Assistant Level 1 – Collections & Recovery

About the role

We are seeking an Assistant Level 1 – Collections & Recovery to support our recovery activities and help customers manage overdue payments. You will engage directly with customers, understand their situations, and provide practical repayment solutions while safeguarding the organisation’s assets.

Key responsibilities

• Contact customers with overdue accounts and follow up until payments are up to date.
• Maintain accurate customer records after each interaction.
• Discuss suitable repayment options in line with company guidelines.
• Record all conversations in the system using correct codes.
• Escalate accounts for legal recovery when progress stalls.
• Adhere to collections processes, internal policies, and regulatory requirements.
• Ensure documentation is well‑organised and meets company standards.
• Meet deadlines for submitting information to internal and external stakeholders.
• Treat every customer fairly, with professionalism and respect.
• Respond to customer inquiries and provide full support.
• Deliver high‑quality service to ensure a positive customer experience.
• Stay updated on changes in processes, credit practices, and regulations.
• Participate in training and share best practices with the team.

Required profile

• Minimum HSC qualification.
• Previous experience in debt collection is a plus.
• Strong communication, active listening, and negotiation skills.
• Fluent in English and French.
• Comfortable using Microsoft Office tools.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Equal‑opportunity workplace that values diversity and inclusion.
• Opportunities for training and professional development.