Assistant Level 1 - Customer Experience

About the role

Cim Finance, a non-bank financial institution in Mauritius, is hiring an Assistant Level 1 for its Customer Experience team. The role supports the effective handling of customer complaints and feedback, helping the company understand what customers say and find ways to improve products, services and processes.

Key responsibilities

• Respond to customer queries and complaints professionally, clearly and fairly, aiming to resolve matters at first point of contact
• Investigate complaints thoroughly and impartially, following established policies and procedures
• Provide clear and accurate information about Cim Finance products and services
• Keep customers informed during resolution and ensure requests and follow-ups are completed within agreed service timelines
• Maintain accurate, complete and confidential records of complaints and interactions
• Analyse feedback, surveys and complaint data to identify trends
• Help improve the customer experience across social media, surveys and other channels

Required profile

• Higher School Certificate
• 1-2 years of experience in a similar role
• Effective written and verbal communication in English and French
• Good at multitasking, prioritising and managing time

Required skills

• Confident use of Microsoft Office tools (Excel, Word, PowerPoint)

What we offer

• Learning and career advancement opportunities
• Annual leave from day one and flexible work arrangements
• Focus on employee well-being and engagement
• Competitive rewards, benefits and recognition programmes
• Wellness initiatives, in-house fitness classes and indoor games
• Preferential staff rates and employee perks