Customer Success Manager – Activation & Retention

About the role

Dayforce is building a modern Customer Success Management function for its Powerpay payroll solution. The Customer Success Manager – Activation & Retention will help customers adopt key capabilities, improve health signals and reduce preventable churn through data‑driven, one‑to‑many engagement.

Key responsibilities

• Monitor customer health signals (payroll stability, usage, sentiment) and intervene proactively to reduce churn.
• Drive adoption of priority Powerpay features, create scalable success plans and lifecycle playbooks.
• Create and execute one‑to‑many engagement motions such as email campaigns, webinars, in‑app guidance and knowledge content.
• Partner with Implementation, Support, Product, Sales and Retention teams to improve outcomes and feed back insights.

Required profile

• 3‑5+ years in customer success, support, implementation or account management, preferably in SaaS, payroll or HR technology.
• Proven ability to analyse data, identify risk patterns and act on lifecycle triggers.
• Strong written and verbal communication skills and experience working in high‑volume, multi‑segment environments.

Required skills

• Salesforce (CRM) for health tracking and documentation.
• Pendo or similar product analytics tools.
• Dashboard and reporting tool proficiency.