Guest Services Agent

About the role

Constance Prince Maurice, a luxury resort on the northeast coast of Mauritius, is looking for a Guest Services Agent. The agent creates exceptional guest experiences from arrival to departure, working alongside a team where hospitality is treated as an art form.

Key responsibilities

• Greet guests warmly and personally, and handle check-in and check-out efficiently and accurately
• Escort VIP guests and make sure their preferences and requests are recorded and fulfilled
• Inform guests about hotel services, facilities and local attractions, and offer concierge-level assistance
• Act as a liaison between guests and departments such as Housekeeping, Concierge and F&B, and keep clear communication with them
• Handle guest complaints tactfully and aim for swift resolution
• Anticipate guest preferences, special occasions and requests by communicating with the team
• Process payments, manage reservations and carry out accurate cashiering
• Keep the front desk and lobby clean and organised, and update guest profiles in the system

Required profile

• NC3 in Front Office or another relevant qualification in Hospitality or Customer Service
• At least 2 years of experience as a Guest Services Agent or in a similar guest-facing role
• Team player with a collaborative mindset and a proactive attitude

Required skills

• Fluent spoken and written English and French
• Front office operations, reservations and cashiering