Luxury Butler – Guest Relations (Mauritius)

About the role

The Butler is the primary steward of the guest’s in‑suite experience, delivering seamless, premium service that is both exceptional and memorable. Working within the Guest Relations team, the Butler acts as the liaison between guests and all hotel and marine departments, proactively anticipating needs and ensuring every detail exceeds expectations.

Key responsibilities

• Welcome and orient Retreat guests, providing comprehensive information on suites, amenities, ship offerings, ports of call, and exclusive privileges.
• Serve as the personal point of contact and advocate for each guest, coordinating inter‑departmental communication to guarantee flawless service delivery.
• Maintain the appearance, upkeep, and overall feel of assigned suites, ensuring all amenities are presented to the highest standard.
• Conduct taste‑testing and quality checks of food, beverages, and services before guest consumption.
• Champion excellence by continuously raising standards within the Retreat program.
• Collaborate with other Retreat areas to share guest preferences and enhance the overall experience across all venues.

Required profile

• Minimum of two (2) years of guest‑facing service experience in a luxury environment.
• Fluent, clear, and courteous spoken English; ability to read and write English for procedures and communication.
• Well‑groomed, confident appearance with a warm, welcoming demeanor.
• Strong emotional intelligence, resourceful thinking, and basic conflict‑resolution skills.
• Working knowledge of food and beverage service and the ability to speak confidently about menu items.

Required skills

What we offer

• Opportunity to work in a prestigious, high‑end hospitality setting on a luxury vessel.
• Professional development within an international guest‑relations team.