Medical Director – Assistance

About the role

International SOS Mauritius is seeking an experienced Medical Director – Assistance to lead its medical assistance centre. Based in Mauritius, the role combines clinical expertise, operational oversight and client engagement to ensure world‑class healthcare assistance across international programs.

Key responsibilities

• Lead and oversee all medical assistance activities within the Mauritius Assistance Centre, ensuring excellence in case management and service delivery.
• Provide medical leadership and governance for International Assistance, Travel Assistance, Occupational Health and other specialised client programmes.
• Manage, mentor and develop a team of medical professionals, driving performance, training and succession planning.
• Supervise complex medical cases, patient evacuations, repatriations and medical transportation, ensuring compliance with International SOS standards.
• Collaborate with operations, network services, quality and commercial teams to enhance service delivery and support business growth.
• Drive continuous quality improvement through clinical governance, case audits and service recovery initiatives.
• Represent International SOS in client meetings, business development activities and professional healthcare networks.

Required profile

• Medical Doctor with 10+ years of post‑graduate experience.
• Significant leadership experience as a Medical Director or senior medical management role.
• Strong background in Emergency Medicine, ICU, Anaesthetics, Occupational Health, Travel Health, Tropical Medicine or related specialties.
• Proven ability to lead multidisciplinary teams in a fast‑paced international environment.
• Fluent in English and French.

Required skills

• Emergency Medicine
• Intensive Care Unit (ICU) management
• Anaesthetics
• Occupational Health
• Travel Health
• Tropical Medicine