Network Support Engineer (Freelance, Mauritius)

About the role

Brilliant Computers is looking for a freelance Network Support Engineer based in Mauritius to support the organization's network infrastructure, keeping network services reliable, performant and available. The engineer helps troubleshoot network issues, maintain network equipment and support day-to-day network operations.

Key responsibilities

• Provide first and second-level support for network incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs and network routing.
• Configure and support routers, switches, firewalls and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades and implementation projects.
• Keep customers informed about issue status and resolution.

Required profile

• 1-3 years of experience in network support or a similar role.
• Strong troubleshooting and problem-solving skills.
• Relevant OEM device-specific training and certification needed to work on the products used.

Required skills

• Understanding of TCP/IP, VLANs, routing, switching, DNS and DHCP.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Advantageous: CCNA or CompTIA Network+ certification; basic understanding of Windows Server and Active Directory.