Operations Officer

About the role

The Operations Officer will join the Operations team at our Mauritius office, reporting to the Team Leader – Operations. This entry‑level position focuses on processing operational tasks accurately, handling customer requests, and supporting continuous improvement initiatives.

Key responsibilities

• Process servicing requests, applications and queries in line with company policies and service standards.
• Apply logical thinking to resolve day‑to‑day operational scenarios for customers and the business.
• Support enhancements to operational systems, processes and policies.
• Collaborate with internal stakeholders and maintain high‑quality communication.
• Monitor and report progress to the line manager, escalating issues when necessary.
• Ensure compliance with internal policies, regulatory requirements and industry standards, particularly AML obligations.

Required profile

• Bachelor’s degree.
• 1–2 years of relevant experience in customer service within insurance, financial services or a global business environment.
• Strong attention to detail, planning and organisational abilities.
• Ability to work under pressure, meet deadlines and maintain quality output.
• Positive, proactive attitude with a growth mindset.

Required skills

• Proficiency with MS Office applications.