Retail Manager

About the role

Proactive Talent Solutions is recruiting a full-time Retail Manager in Moka. The manager leads retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, keeping inventory accurate and developing high-performing teams.

Key responsibilities

• Sales and commercial performance: drive sales and profitability, analyse trends and KPIs, identify growth opportunities, promotions and partnerships, and recommend product, pricing and merchandising strategies.
• People management: lead, coach and develop Store Managers and retail teams, oversee recruitment, training, performance management and succession planning, and foster a customer-focused culture.
• Store operations and customer experience: ensure compliance with procedures and service standards, manage complaints and after-sales service, and conduct regular store visits and audits.
• Inventory and supply: ensure stock availability and accuracy, oversee stock counts, transfers, replenishment and loss prevention, and work with Purchasing, Warehouse and Finance.
• Visual merchandising and marketing: maintain consistent visual standards, support promotions and campaigns, and monitor market trends and competitors.
• Financial and reporting: manage budgets, expenses, margins and profitability, ensure proper cash handling and internal controls, and prepare performance reports and dashboards.
• Cross-functional collaboration: liaise with Operations, Marketing, HR, Finance, Purchasing and Production, and drive process improvements.

Required profile

• Degree or diploma in Retail Management, Business Administration, Marketing or a related field.
• Minimum 5 years of retail management experience, ideally in a multi-store environment.
• Experience in home furnishings, textiles, interiors or lifestyle retail is an advantage.
• Fluent in English and French; Mauritian Creole is an asset.

Required skills

• POS/ERP systems, Excel and reporting tools.
• Leadership, commercial acumen, inventory management and visual merchandising.
• Excellent communication, organisational and customer service skills.