Senior Analyst - Incident Management (24/7 Shifts)

About the role

Allianz Services' Global Incident Management (GIM) function, based in Allianz Mauritius, provides 24/7 security monitoring and incident management for entities outside the Allianz Group. The Senior Analyst role covers incident initial assessment, notification to stakeholders and communication with leadership so that the incident management process runs smoothly until closure. The role sits within a motivated team delivering best-in-class service in Protection & Resilience.

Key responsibilities

• Monitor global risk signals 24/7 and triage and assess severity using defined thresholds
• Conduct continuous 24/7 security monitoring to identify and assess potential threats to Allianz personnel, assets and operations worldwide
• Perform initial incident assessments and notify relevant stakeholders, communicating accurately and promptly with leadership
• Facilitate end-to-end incident management, including identifying stakeholders, assigning incident ownership and routing critical information to expert functions
• Collaborate with global teams to resolve incidents efficiently and close them according to internal and regulatory standards
• Support proactive threat intelligence using advanced security monitoring tools and diverse information sources
• Write incident reports

Required profile

• Bachelor's degree in Information Technology, Information Security, Cybersecurity, Data Analytics, Computer Science, Risk Management or a related discipline
• More than 1 year of experience in security monitoring, incident management, crisis coordination or related operations (global or regional exposure is a plus)
• Strong written and spoken English and French; additional languages are a plus
• Calm under pressure, decisive, structured and customer-focused, comfortable with cross-cultural collaboration and virtual teamwork
• Able to work rotating 24/7 shifts, including nights, weekends and public holidays

Required skills

• Incident triage and impact assessment, advisory writing and documentation discipline
• Monitoring and critical communications platforms such as Dataminr and Everbridge
• Familiarity with case/ticketing systems such as ServiceNow and basic data/reporting tools such as Excel and Power BI
• Basic geo/asset mapping
• Beneficial: familiarity with NIS2, DORA and ITIL