Spa Receptionist

About the role

The Spa Receptionist is the first point of contact for guests entering the Constance Spa. You will create a welcoming atmosphere, manage reservations, and ensure each guest receives a personalized and memorable experience.

Key responsibilities

• Consult guests on treatment bookings and provide recommendations.
• Use the spa software to schedule appointments and maintain accurate records.
• Handle all billing procedures professionally and efficiently.
• Serve welcome drinks and explain their properties to guests.
• Manage telephone inquiries, offering detailed information on treatments and products.
• Promote and sell retail products related to spa treatments.
• Follow up with guests after their sessions to assess satisfaction.
• Maintain a clean, organized work area and adhere to SOPs and checklists.

Required profile

• Excellent social and communication skills.
• Professional appearance with high standards of presentation.
• Reliability, punctuality, and a strong sense of responsibility.
• Ability to stay informed about team and manager activities.
• Customer‑focused mindset, delivering spontaneous, personal, and genuine service.

Required skills

• Proficiency in using spa management software.