Spa Receptionist

About the role

Constance Le Chaland, a luxury resort on the south-eastern coast of Mauritius, is looking for a Spa Receptionist. The receptionist is responsible for guests' first impression of the spa, handling their reservations and related recommendations.

Key responsibilities

• Consult with guests on treatment bookings and manage all booking-related telephone calls.
• Use Spa software to deliver flawless service and handle billing professionally.
• Serve welcome drinks and recommend retail products, including those linked to specific menu treatments.
• Follow up on therapist product recommendations and prepare products alongside guest billing.
• Keep a daily log of visits and compile a client history after each guest leaves.
• Handle guest complaints and incidents calmly and professionally, and promote other resort activities.
• Take part in management meetings and trainings, communicate regularly with other departments, and maintain a clean, organised workspace.
• Meet grooming and uniform standards and answer calls promptly.

Required profile

• Middle or secondary education; additional training or certificates in the field are a plus.
• At least 1 year of experience in the hotel industry; proven experience in top luxury resorts is a plus.
• Fluency in English and another language, written and spoken; knowledge of a third language is a plus.

Required skills

• Good customer service and organisation skills.
• Good computer skills.
• Knowledge of Spa software and the Spa's SOPs and checklists.