Student Life Senior Associate

About the role

The Student Life Senior Associate plays a key operational and relational leadership role in delivering a safe, engaging and well-coordinated campus life experience at ALU. As the primary operational lead for residential experience, community engagement and scholar financial aid support, the role translates strategy into daily practice, manages student interns and ensures services are consistent, student-centred and policy-aligned. It also acts as a secondary responder in emergencies and sensitive situations, supporting crisis coordination and safeguarding under the guidance of the Student Life Manager.

Key responsibilities

• Residential life: lead day-to-day operations, coordinate arrivals and transitions, run residential programming, support crisis response, draft residential policies and manage vendor and budget relationships
• Student leadership: design training for student leaders, partner with student governance, support orientation and major events, and collect feedback
• Scholar support: act as a point of contact for scholarship students, support onboarding and financial literacy, coordinate travel and disbursement documentation, and refer students facing financial difficulty
• Intern leadership: supervise and mentor student interns, provide onboarding and task management, and coordinate schedules
• Operations: design and improve processes, maintain data systems and trackers, manage communication channels and support reporting and compliance

Required profile

• A relevant university degree
• 3-5 years of experience in student affairs, residential life, community engagement, financial aid support or a related student-facing operational role
• Experience managing programs that support student wellbeing and community life
• Experience supervising, mentoring or coordinating student staff, interns or volunteers
• Ability to design or improve operational processes and manage multiple workstreams
• Experience handling sensitive student information and complex, confidential situations

Required skills

• Managing complex operations with planning, prioritisation and follow-through
• Using data systems and digital tools to track operations
• Clear, professional communication with students, staff and external partners
• Calm, solutions-oriented handling of crisis or sensitive situations with proper documentation and escalation