Assistant Front Office Manager

About the role

Constance Belle Mare Plage, a leading beach resort in Mauritius, is hiring an Assistant Front Office Manager through its recruitment partner Hosco in Poste de Flacq. The role provides leadership, direction, supervision and motivation to Front Desk personnel, covering front office operations, staff management and coordination with other hotel departments.

Key responsibilities

• Keep front office areas clean and well maintained, and supervise all aspects of front office operations according to established standards.
• Produce administrative and statistical reports for the Rooms Division Manager, the annual vacation plan and time-keeping reports for the Head of the House.
• Follow up guest complaints within 24 hours and ensure staff deliver proactive guest care.
• Maintain an up-to-date guest history system, ensure shift leaders follow shift procedures and carry out structured handovers and briefings.
• Roster staff according to business needs and training activities, supervise staff behaviour and conduct systematic appraisals and training of front office employees.
• Carry out accounting procedures, weekly spot checks on cashiering and float balances, and aim for high occupancy and average room rate through overbooking policy.
• Liaise with Housekeeping to ensure enough rooms are available, keep the Rooms Division Manager informed, and promote hotel outlets and services to guests.
• Take part in sales activity, refer leads to the Sales office, and ensure front office supplies are reordered on time.

Required profile

• Minimum of 3 years of experience in the hotel industry, including proven experience in a top luxury resort; remote island experience is a plus.
• At least 1 year of professional experience in a similar position is a plus.
• Qualification: middle or secondary education plus additional training or certificates in the relevant field.
• Fluency in English and another language, written and spoken; knowledge of a third language is a plus.

Required skills

• Knowledge of electronic hotel reservation systems.
• Understanding of payroll and inventory management.
• Strong customer service and communication skills, and ability to multitask.