Assistant Manager – In Room Dining

About the role

The Assistant Manager – In Room Dining (IRD) oversees daily operations of the IRD department at One&Only Le Saint Géran, ensuring luxury service standards and memorable guest experiences.

Key responsibilities

• Manage day‑to‑day IRD operations, guaranteeing timely and accurate delivery of food and beverage orders to guest rooms.
• Conduct regular inspections of service areas, equipment and trolleys, and ensure compliance with luxury hospitality and food safety standards.
• Handle guest requests, concerns and complaints promptly, and follow up on feedback to implement corrective actions.
• Supervise, motivate and support IRD colleagues, conduct briefings and manage recruitment, onboarding and performance processes.
• Monitor departmental revenue, labor costs and inventory, aiming to meet budget and productivity targets while minimizing waste.

Required profile

• Strong leadership and team‑management abilities.
• Excellent communication, interpersonal and problem‑solving skills.
• Ability to work under pressure in a fast‑paced luxury environment.

Required skills

• Proficiency with MICROS/POS systems.
• Competence in Microsoft Office applications.