Collections & Recoveries Advisor

About the role

The Collections & Recoveries Advisor is responsible for managing customer debt across all banking products, using a range of collection channels to minimise impairment. The role involves negotiating repayment plans, securing promises to pay, and handling both on‑balance‑sheet and off‑balance‑sheet accounts.

Key responsibilities

• Negotiate payment arrangements and settlement deals to maximise recovery on delinquent accounts.
• Monitor adherence to repayment plans and trigger legal action when necessary.
• Achieve daily call targets using approved collection scripts and verify client identity.
• Update internal systems with negotiation outcomes and maintain accurate portfolio records.
• Meet monthly collection and recovery targets while managing legal risk.
• Coordinate with service providers, respond promptly to communications, and ensure correct accounting entries.
• Prepare regular reports for management and support administrative tasks related to collections and recoveries.
• Provide suggestions for improving customer service and handling complaints effectively.

Required profile

• Strong negotiation and communication abilities.
• Experience in managing debt collections and recovery processes.
• Ability to work with internal and external stakeholders professionally.
• Proactive approach to legal risk management and data privacy.
• Detail‑oriented with a focus on accurate record‑keeping and reporting.

Required skills

What we offer

• Opportunity to work within a leading African bank with regional and international expertise.
• Career development resources through the My Career Development Portal.
• Dynamic environment focused on growth and customer impact.