Customer Service Center Intern

About the role

This 6‑month internship supports the Customer Service Center (CSC) by acting as a single point of contact for VEML customers. You will handle a wide range of inquiries, ensure timely resolution, and help maintain high service standards.

Key responsibilities

• Receive, log, and resolve customer requests via phone, live chat, email, and fax.
• Route queries to the appropriate service provider (MASP) and follow up to guarantee first‑class service.
• Process orders, credit and account queries, delivery issues, complaints, and technical product information.
• Invoice customers accurately for fuel, LPG, lubricants and related sales.
• Create and update customer master data in the ERP system.
• Prepare credit risk assessment templates and submit them to the Credit Controller.
• Perform timely reconciliations and support bulk LPG scheduling in the ERP as a backup.

Required profile

• Degree holder, preferably in Communication, Management, IT or a related field.
• Proficiency with IT tools and social media applications.
• Fluent in English and French.
• Willingness to work odd hours and public holidays when required.

Required skills

• Experience with ERP systems.

What we offer

• Hands‑on experience in a fast‑paced customer service environment.
• Opportunity to develop cross‑functional knowledge across fuel, LPG and lubricant businesses.
• Exposure to credit risk assessment and invoicing processes.