Customer Success Manager – Education Market

About the role

We are seeking a Customer Success Manager to drive adoption and value of our digital learning solutions within the education market. You will act as a trusted advisor, guiding clients from onboarding through renewal while leveraging data‑driven insights.

Key responsibilities

• Lead seamless onboarding as a goFLUENT product expert, ensuring a smooth start for new clients.
• Coordinate and manage a portfolio of clients from onboarding to renewal, aligning projects with business objectives and delivering measurable outcomes.
• Build and maintain strong relationships, understanding evolving training needs and providing tailored solutions.
• Analyze client data to implement engagement strategies and ensure successful programmes.
• Identify upsell opportunities and expand client partnerships.
• Gather feedback, optimize the learner experience, and contribute to product evolution.
• Share industry best practices, training optimization strategies, and thought leadership in digital learning.

Required profile

• Fluent or bilingual in English; additional languages (Portuguese, Italian, German, French, Spanish) are a strong plus.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical abilities.
• Highly organized, adaptable to varied projects, and proactive problem‑solver.
• Team player who values collaboration and knowledge‑sharing.
• Experience in training, e‑learning, or HR SaaS solutions is a plus.

Required skills

• Data analysis
• Project management

What we offer

• Dynamic, startup‑like environment within a 26‑year‑old Swiss‑based company.
• Opportunities for impact and growth in a global organization.
• Diverse, supportive, knowledge‑sharing culture where ideas matter.
• Fast‑paced, innovative setting shaping the future of digital learning.
• Comprehensive onboarding and mentorship.