Fire Alarm Dispatcher – Emergency Response

About the role

The Fire Alarm Dispatcher supports a critical U.S. Navy program on Diego Garcia by monitoring fire alarm systems, receiving emergency calls, and dispatching the appropriate response personnel. The position demands calm, clear communication and the ability to multitask under pressure.

Key responsibilities

• Monitor fire alarm systems and respond to alarm signals according to established protocols.
• Receive, prioritize, and categorize emergency calls, then dispatch fire department personnel.
• Operate radios, telephones, and computer‑aided dispatch (CAD) systems to coordinate response activities.
• Maintain real‑time communication with responding units and provide situation updates.
• Document all calls, dispatched units, and actions in detailed logs.
• Verify alarm system functionality, report faults, and assist with scheduled maintenance tracking.
• Collaborate with the Fire and Emergency Services team to ensure seamless coordination during incidents.

Required profile

• High school diploma or equivalent.
• Telecommunicator I & II certifications and Hazmat Awareness (to be obtained within 12 months if not already held).
• 1‑3 years of experience in emergency dispatch, fire service communications, or a related field.
• Ability to remain calm under pressure and follow contract medical and credentialing requirements.

Required skills

• Operation of radio communication equipment.
• Proficiency with computer‑aided dispatch (CAD) systems.

What we offer

• Opportunity to work on a unique U.S. Navy program in an austere overseas environment.
• Professional development and certification support.