Front Office Supervisor

About the role

RIU Mauritius, which operates the island's largest hotel cluster on the Le Morne peninsula, is looking for a Front Office Supervisor for its Le Morne property. The supervisor ensures seamless guest experiences from check-in to check-out, oversees daily front office operations and leads the team in delivering exceptional service.

Key responsibilities

• Supervise front office activities such as check-ins, check-outs, reservations and guest inquiries
• Provide warm, professional and personalised service to guests and resolve their concerns promptly
• Train, mentor and motivate front office staff, and hold regular team briefings
• Evaluate staff performance and implement improvements to efficiency and service quality
• Act as a liaison between the front office and other hotel departments
• Ensure compliance with RIU's operational standards, guest service protocols and safety policies
• Handle guest feedback and complaints, escalating them when necessary
• Oversee daily reports, manage room inventory and monitor occupancy levels

Required profile

• Proven supervisory experience in a front office team, preferably in a five-star hotel or luxury resort
• Fluency in English and French is essential; knowledge of additional languages is an advantage
• Strong leadership, problem-solving and organisational skills
• Ability to adapt to a fast-paced environment

Required skills

• Proficiency in hotel management software such as Opera or Fidelio
• Knowledge of front office operations

What we offer

• Competitive salary and bonuses
• Healthcare coverage after one year of service, with 50% of the cost covered by the company
• Staff transport and nutritious meals while on duty
• Discounts at all RIU Hotels & Resorts properties worldwide
• Career development through training, mentorship and internal promotion