Guest Relations Officer – Mauritius (Shipboard)

About the role

The Guest Relations Officer is the primary point of contact for guests aboard our ship, ensuring every interaction is seamless, memorable, and aligned with premium service standards. Based in Mauritius, you will work closely with hotel and marine departments to anticipate and fulfill guest needs.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services.
• Resolve elevator and ADA alarms, act as the brand voice for external calls, and deliver personalized service to guests and crew.
• Respond to escalated guest concerns with empathy, professionalism, and decisive action.
• Collect and analyse metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking full stewardship of work areas and tools.
• Lead by example, uphold cleanliness, greet guests and crew according to service philosophy, and take ownership of all guest and crew occurrences.

Required profile

• Outstanding hospitality, communication, and organizational abilities.
• Strong attention to detail and accountability for guest experiences.
• Fluent English with clear, courteous speech.
• Conversational proficiency in Spanish, Portuguese, Italian, French, or German is a plus.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Shipboard guest‑services experience is advantageous.

Required skills

What we offer

• Opportunity to work in a dynamic, international shipboard environment.
• Professional development within the hospitality and cruise industry.
• Exposure to a multicultural guest base and crew.