IT Operation Specialist - Payment Services (24/7 Shift)

About the role

International Card Processing Services Ltd (ICPS), a subsidiary of HPS Group, provides electronic payment solutions to financial institutions, processors and national switches. Its Run IT team acts as the production control tower, monitoring live operations in real time, supervising transaction flows, running end-of-day processing and coordinating the first response to incidents. This is a 24/7 shift role and is not a classic service desk role; when a production issue needs deeper investigation, it is passed to L1 and, if needed, L2.

Key responsibilities

• Monitor production platforms, services, transaction flows and operational dashboards in real time
• Supervise ATM, API and resource status across live environments
• Execute end-of-day and batch-processing activities according to schedules, procedures and checklists
• Receive, load, monitor and control scheme and operational files in the production flow
• Detect anomalies, failed jobs, suspicious behaviour or service degradation and escalate them
• Act as the first operational point of contact during production incidents, trigger war rooms and notify clients and stakeholders
• Monitor service continuity, including node health and failover situations
• Work with L1, L2, Infrastructure and project teams during incidents and go-lives

Required profile

• Diploma or degree in IT, Computer Science, Information Systems or a related field
• Strong discipline, reliability and ownership, with good analytical skills and attention to detail
• Good written and verbal English and willingness to work in a 24/7 shift model
• Nice to have: experience in IT operations, NOC, command centre or production monitoring, and exposure to banking, cards, switching, ATM/POS or payment processing
• More experienced candidates may be considered at a senior level, showing autonomy in incident handling, sound judgment, cross-team coordination and coaching of juniors

To apply, send your application letter and detailed CV by email to the company's recruitment address; incomplete applications will not be considered.