Junior Banking Operations Administrator, Corporate

About the role

Hawksford is looking for a Junior Banking Operations Administrator to support its centralised Banking Operations function in Mauritius. The role covers day-to-day payment processing, bank statement administration, transaction monitoring, data maintenance and management information, always in line with agreed procedures, internal controls and service standards.

Key responsibilities

• Prepare and process payments according to approved instructions, delegated authorities and cut-off times, with accurate pre-processing checks and supporting documentation
• Upload, retrieve and reconcile bank statements from core and non-core platforms into vPoint or other approved systems, and track statement-level items such as receipts, payments and follow-ups
• Maintain records that support audit trails, oversight and timely query resolution
• Review transaction monitoring items, record outcomes and escalate exceptions; collate, validate and import banking data for automated bookkeeping and process improvements
• Keep accurate records of users, permissions and access to banking platforms, and support the move from paper statements to secure online portal access
• Provide operational support to colleagues in Mauritius, Jersey and other jurisdictions, respond to routine queries and escalate urgent matters
• Collate data for management information on payments, accounts, errors and trends, and prepare regular reports for internal stakeholders
• Follow banking operations policies and internal controls, handle confidential information securely and escalate errors, unusual activity and control concerns

Required profile

• Previous experience in banking operations, financial administration, payments or a shared-services environment is desirable
• A relevant academic, vocational or professional qualification is desirable but not essential
• Willingness to undertake role-related training and develop knowledge of banking operations, risk and financial controls

Required skills

• Strong attention to detail, accuracy and ability to meet deadlines
• Numerical, analytical and problem-solving skills
• Microsoft Excel and data handling; experience with banking platforms or reconciliation is advantageous
• Clear written and verbal communication and ability to work in a cross-jurisdictional team