Operations Administrator – Documentation Management

About the role

Butterfield is seeking an Operations Administrator to manage client documentation across its international banking platform. The role focuses on efficient filing, scanning, and retrieval of client‑related records while ensuring compliance with regulatory standards.

Key responsibilities

• File and scan all incoming client documentation, maintaining compliance with retention legislation.
• Operate and maintain the document management system for swift retrieval of records.
• Ensure accurate archiving and timely maintenance of stored records.
• Validate, classify, and control data to optimise quality and coverage.
• Support ad‑hoc projects and contribute to process‑improvement initiatives.
• Maintain robust data set‑up, storage, distribution, and system configuration processes.
• Collaborate with Front Office, Middle Office, Audit, Compliance and Regulatory Reporting teams to deliver balanced solutions.
• Adhere to key operating procedures, uphold a high‑quality culture and respond promptly to queries.
• Escalate issues to management and prioritise daily workload to meet deadlines.

Required profile

• High school certification; relevant qualifications or experience in banking, finance, investments or trust is advantageous.
• Strong organisational, presentation, interpersonal and communication abilities.
• Good knowledge of computerised accounting systems.
• General understanding of trust and banking practices is a plus.
• Proficiency in the Microsoft Office suite.

Required skills

• Microsoft Office Suite