Pension Administrator

About the role

Sovereign Corporate Services Limited is hiring an experienced senior pension administrator and pension administrator. The role combines technical pension administration, workflow coordination, quality control and team support, helping ensure efficient service delivery, high-quality standards and support for the team leader in managing daily operations.

Key responsibilities

• Process pension transactions, including payments, transfers, fund surrenders, member amendments and death-related cases.
• Coordinate daily workflows, monitor backlogs and make sure priorities and deadlines are met.
• Review work to promote a Right First Time culture and reduce processing errors.
• Support colleagues with technical queries, coaching and knowledge sharing.
• Liaise with members, IFAs, third parties and servicing offices to resolve queries and escalations.
• Assist with operational reporting, KPI monitoring and continuous improvement initiatives.

Required profile

• Bachelor's degree.
• 3-5 years of administrative experience, preferably in pension administration.
• Good understanding of pension processes, member transactions and payment processing.
• Strong organizational, analytical and problem-solving skills.
• Experience with KPIs, quality control, workload management or coaching is an advantage.