Personal Assistant to GM - Quality & Guest Experience

About the role

Constance Le Chaland, a luxury resort on the south-eastern coast of Mauritius, is looking for a Personal Assistant to the General Manager in charge of Quality. The role supports the Executive Office while contributing actively to operational excellence and guest experience across the resort.

Key responsibilities

• Support the General Manager and Hotel Manager in coordinating daily operations and strategic priorities, and keep communication flowing between the Executive Office and all departments.
• Follow up on operational projects and action plans, prepare executive reports, presentations, briefing documents and meeting materials, and organise meetings and agendas.
• Coordinate logistics for the General Manager's and Hotel Manager's business trips and assist with management schedules, events and visits.
• Monitor service delivery and guest experience through regular quality walkthroughs and service observations, and follow up on service gaps with Heads of Department.
• Handle guest feedback, concerns and service recovery, and coordinate guest follow-ups, VIP arrangements and personalised experiences.
• Take part in quality initiatives, audits and continuous improvement projects, and liaise with guests, suppliers, partners and internal stakeholders.
• Maintain confidentiality, keep accurate records and reports, and carry out other administrative or operational tasks assigned by management.

Required profile

• Degree or diploma in Hospitality Management, Business Administration, Tourism Management or a related field.
• At least 3 to 5 years of experience in a similar role within the luxury hospitality industry.
• Proven experience in a luxury resort or high-end hospitality environment.
• Previous exposure to Executive Office, Guest Experience, Front Office or Quality operations is highly desirable.

Required skills

• Excellent command of Microsoft Office Suite and reporting tools.
• Ability to prepare professional reports, presentations and operational summaries.
• Strong organisational, coordination and administrative capabilities, with good time management.
• Professional, service-oriented, discreet and guest-centric, able to work independently and handle multiple priorities.