Quality Officer - Food Safety & Hygiene

About the role

The Quality Officer supports hotel operations in maintaining food safety, hygiene and quality standards. Working closely with the Operations Team and the Veranda Resorts Quality Team, the role ensures compliance with established procedures, promotes best practices and contributes to continuous improvement of quality standards across the hotel.

Key responsibilities

• Conduct regular inspections of kitchens, buffets, bars and storage areas to ensure compliance with food safety and hygiene standards
• Monitor food temperatures and implement corrective actions when required
• Deliver food safety and hygiene training to team members and promote awareness of quality standards
• Ensure compliance with Standard Operating Procedures (SOPs) and food safety requirements
• Maintain and update allergen matrices, SOPs and other quality documentation
• Follow up on guest complaints about food quality and hygiene, and prepare monthly quality reports highlighting areas for improvement
• Collaborate with the Operations Team and the Veranda Resorts Quality Team to apply quality standards consistently
• Manage Kitchen Department attendance records and duty rosters using Vipertex, and support the implementation and monitoring of quality initiatives

Required profile

• Bachelor's degree in Food Hygiene, Quality Management, Hotel Management or an equivalent qualification
• Minimum of 1 year of relevant experience in food safety, quality assurance or hotel operations
• Fluent in English and French, with good communication skills
• Strong attention to detail and organisational skills
• Ability to work collaboratively with operational teams

Required skills

• Good IT skills, with proficiency in relevant software applications
• Proficiency in Vipertex for managing kitchen attendance and rosters