Reservations Specialist

About the role

Constance Hospitality Management, the corporate office of the group's hotels and resorts across the Indian Ocean, is looking for a Reservations Specialist. You will handle reservations from contracted and non-contracted travel agents and tour operators, ensuring a smooth booking process and strong partnerships while helping maximise revenue.

Key responsibilities

• Handle reservations from contracted and non-contracted travel agents and tour operators, and answer inquiries by phone, email or other channels courteously and promptly
• Know each property's availability and communicate it clearly to partners, and work with hotels on bookings and requests
• Verify arrival documents and rooming lists
• Deliver excellent customer service, paying close attention to special requests and preferences
• Identify opportunities to upsell additional services, amenities and higher room categories
• Use the Opera Cloud reservation system to process bookings and keep accurate records
• Follow company policies for TA/TO bookings and CHML regulations, and collaborate with Front Office, Sales, Marketing and Revenue
• Resolve issues promptly and escalate complex ones to the Assistant or Reservations Manager
• Perform other duties assigned by the Head of Department

Required profile

• Higher education qualification equivalent in hospitality or a related field
• Previous experience in a hotel reservations department (4- or 5-star hotel) or a central reservation office
• Spoken and written English and French
• Strong time management, organisation, attention to detail and multitasking skills, plus good communication and a positive attitude

Required skills

• Opera knowledge (reservation system)
• Familiarity with online travel agency bookings
• Knowledge of SynXis is an advantage
• Knowledge of LQA Reservations Standards is an advantage

What we offer

• Free daily meals and a gym facility at the office
• A transportation programme to work
• Insurance and pension package
• Flexitime
• International career opportunities within the group